Terms & Conditions
Section Title
Service Agreement - Terms and Conditions
Balloons & Rental Items.
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Booking
Master Your Aesthetic “MYA” highly recommends that all installations be scheduled at minimum, 21 days, however we will accept installation dates as early as 2 weeks prior to the date of your event. A signed agreement and final invoice follows each booking.
Your event is not officially booked, with the date reserved for your installation, until the entire balance and signed agreement are received by MYA. There will be a due date for payments prior to the date of installation.
Retainer Fee
Client will be required to pay a retainer fee of $100.00.
After the balance of the installation is determined, the Client understands they are responsible for paying the remaining balance of the installation, including labor, materials and delivery. The Client will have 5 days to pay the remaining balance for the retainer fee. If the total balanced billed is less than $100.00, the order will be considered paid in full, any credit on the account will be refunded to the Client. If the Client wishes to not utilize the services of MYA, any payments made towards the retainer fee are forfeited and considered non refundable.
Payments Made
Payments can be made with Debit/Credit Card, Paypal, or Zelle. We accept MasterCard, Visa, Discover, Amex. Failure to make the required payment by the given due date may result in any/all of the following:
•Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.
•Forfeit of any payments already made.
•The release of event date and time.
•Termination of the contract.
Refunds
No refunds are given for any payments regardless of the situation. We are unable to refund any payments made. Once orders are received we begin working immediately on design and decor needed to execute the request. The first payment saves your date and goes toward balance owed for materials, labor and delivery.
Written notification is required to inform MYA of cancellation/rescheduling of an installation. Cancellation/ Rescheduling may result in any/all of the following:
• The forfeiture of any payments already made
• The release of event date and time
• Termination of the contract
• Rebooking fee
Rescheduling & Cancellations
Rescheduling
The Client may reschedule the installation with a written 7 (seven) day notice. The Client may reschedule ONCE without being charged a rebooking fee. The Client may reschedule for any date within the next 365 calendar days, subject to MYA availability, without being charged a rebooking fee. If we are unavailable, the below cancellation policies and fees will apply.
Cancellations
The Client may cancel at any time with a 7 (seven) day written notice. If cancellation notice is not received with in 7(seven) days of installation, future booking may be rejected. Please be aware, any and all payments made towards any of the following, including but not limited to; retainer fee, materials, supplies, labor, etc. will be forfeited and considered non-refundable.
Reductions & Changes
Client agrees to be familiar with MYA’s style and methods. MYA retains creative control and direction of the installation. Removing or adding decor to an installation can not be done after the Terms & Conditions have been signed. A separate order may be placed for any additions the Client wishes to have for the event, however it is at the sole discretion of the Creative Director, whether or not that order is accepted or declined. If the new order is accepted, it will be subject to the entire Terms & Conditions, as stated in this agreement. This includes retainer fee.
Venues
It is the Client’s sole responsibility to confirm the venue’s rules for installations, balloons, helium tanks/balloons, wall hangings, tall ladders, etc. prior to making any payment(s). Otherwise, said payment(s) will be forfeited and considered non-refundable.
It is the Client’s responsibility to make arrangements for MYA to gain/maintain access of the venue. The Client is also responsible for obtaining any required permits or event insurance. If props or equipment are transported by the Client, the Client may return items to MYA the following day.
The Client understands that installations are done using, but not limited to, command strip, removable wall mounts, etc. If there is a preference in method of installation, please inform MYA when signing the Terms & Conditions. It will need to be documented in the invoice.
If venue access is denied at any time, for any reason, including failure or lack of communication, it will result in items not being installed punctually or adequately, and possibly not at all. If this occurs, the Client agrees that MYA will not be held liable.
Client Installations
If applicable, the Client may transport and install their order themselves.
This must be communicated in writing prior and will not be changed after signing the Terms & Conditions.
The Client agreeing to transport and install the order themselves, will have the delivery and installation fee waived.
The Client agreeing to transport and install the order themselves, also relinquishes MYA of any/all responsibility for the order once completed and paid for, including the outcome of the installation.
MYA Installations
There will be a delivery and installation fee, figured into the pricing for the event during the booking stage.
Failure to have the entire balance paid for, regardless the dollar amount, will result in a cancelled installation and forfeited payments, which can not be refunded or transferred.
MYA will arrive at the venue at designated time for installation.
The time designated for the installation will be utilized, however, any time left over after installation is complete, is not subject to discounts or refunds.
Any and all equipment and props are property of MYA and will be returned to MYA either the same day, after the event or the following day, if being transported by the Client.
By signing the Terms & Conditions the Client agrees that there will be no other balloons, balloon decorators, or balloon companies on
site, throughout the entire installation and event. MYA reserves the right to refuse further service towards the event, resulting in forfeited payments.
Breakdown
After an event, the Client is responsible for disassembling and returning all equipment and property of MYA, as well as properly disposing of the remaining balloons.
MYA can disassemble an installation if desired by the Client. In this case a fee will be added to the total order during the booking stage.
If the Client chooses disassemble an installation themselves after a fee has already been paid, that payment will be forfeited and considered non refundable.
Ownership of Equipment & Materials
All equipment, materials, and props used for the installation, are the sole property of MYA and are used on a rental basis only.
The Client is responsible for access to retrieve said equipment, materials, and props after the event.
Signing the Terms & Conditions makes the Client solely responsible for the equipment, during and after the event, until surrendered back to MYA.
Failure to do so, will result in the Client accepting sole responsibility for the property of MYA and agrees to have the card on file charged or be sent an invoice and agrees to pay it.
Any damage or vandalism that occurs to any of the property of MYA during the event, including any damage or vandalism that occurs due to the Client’s guests, will result in the Client accepting sole responsibility for the property of MYA and agrees to have the card on file charged or be sent an invoice and agrees to pay it. This includes but is not limited to misuse, theft or disasters (fire, flood, earthquake).
Balloon Float Time
Your balloon decor will be designed around the specifications of your event.
• Latex balloons have an approximate float time of 12 hours.
• Mylar/Foil balloons have an approximate float time of 1 week.
• There are many variables that can affect the float time of your balloon decor including but not limited to weather, rain, wind, extreme heat.
• Please be aware of this if you are reserving a date for an outdoor installation.
Outdoor Events
WE DO NOT CANCEL FOR BAD WEATHER UNLESS DEEMED A NATURAL DISASTER BY LOCAL STATE / GOVERNMENT OFFICIALS
By signing the Terms & Conditions, the Client acknowledges that balloon decor may be affected by temperature and humidity, something that MYA can not be held liable for. MYA will not be held liable for the reaction of any balloon decor to the weather or uncontrollable acts of nature including but not limited to rain, wind, or extreme heat. MYA NEVER guarantees perfect results for any installation done outdoors or in these uncontrollable situations.
In the event the original location is not able to be utilized, It is the Client’s sole responsibility to have an alternate location available and ready.
Failure to do so will cause the payments to be forfeited and considered non refundable.
MYA, will not be able to guarantee a quality and perfect installation due to last minute setup changes.
If a natural disaster or dangerous weather occurs that causes that prevents the event from taking place, the Client may reschedule the installation for a different date, within the next 365 days.
MYA agrees to be present and ready for installation even if it is raining, snowing, or displaying any other type of “irregular” weather, with the exception of road closures.
Display & Promotion
By signing the Terms & Conditions, the Client agrees that MYA reserves the right to utilize any/all photographs and video recordings of installation as deemed necessary, for promotional use. This also includes any personal photographs or video recordings taken by the Client or the Clients’ guests.
Independent Contractor
The Terms & Conditions are not to be misconstrued as an employment agreement in any way. MYA functions solely as Independent contractor.
Safety
In the event MYA deems the event or the installation to be unsafe, we have the authority and obligation to refuse service of the installation until the unsafe situation is made safe again. If the Clients guests or other vendors have made the installation or location unsafe, the Client assumes full responsibility.
By signing the Terms & Conditions document and or submitting payment, I certify that I have read this document in its entirety, I fully understand and agree with this agreement. I also understand my role as a Client and the role that Master Your Aesthetic “MYA” will play in the installation for my event.